Salesforce Business Process Manager

Ipswich, Suffolk - Onsite, with Hybrid working available after the initial probation period. We are working with a well-established, market leading UK organisation that is investing significantly in its digital and data capability. As part of this growth, they are looking to appoint an experienced Power Apps Developer to take ownership of their Power Platform environment and play a key role in shaping future digital solutions across the business. This is a hands-on role focused on designing, building and enhancing Canvas and Model Driven applications that support business critical reporting and operational processes. You will work closely with stakeholders across multiple departments, translating business requirements into scalable, user-friendly solutions that genuinely improve how teams operate. The role offers end-to-end ownership, from initial design and build through to deployment, user training, support and continuous improvement. Key Responsibilities: • Design, build and maintain Power Apps solutions (Canvas and Model Driven) • Develop and enhance Power Platform-led reporting and data platforms • Translate business requirements into effective technical solutions • Support and train users of varying technical ability • Take ownership of solutions through full lifecycle management • Support system integrations and wider digital initiatives Essential Experience: • Proven experience in a Power Apps development role • Strong experience building both Canvas and Model Driven apps • Good working knowledge of C#, HTML5 and CSS • Experience working with Azure SQL, SQL Server and MS Dataverse • Strong communication skills, able to explain technical concepts in clear, simple terms • Comfortable working independently and taking ownership of solutions This is an excellent opportunity for a developer who enjoys building practical, business-facing solutions and wants to move into a role with real visibility, ownership and influence. For further information or a confidential discussion, please get in touch with Ruben at Synergy.  

Ipswich, Suffolk - Onsite, with Hybrid working available after the initial probation period. We are partnering with a well-established, market-leading organisation investing heavily in its digital and CRM capability. As part of this growth, they are looking for a Salesforce Business Process Manager to take ownership of process optimisation and platform improvement across the business. This is not a pure admin or development role. It is a business-facing position focused on analysing, redesigning and improving end to end processes within Salesforce, ensuring the platform delivers measurable value across sales, operations and wider business functions. The Role You will: Analyse and map current business processes and identify opportunities for improvement within Salesforce Redesign workflows and implement best practices to improve efficiency and adoption Partner with cross-functional teams to gather requirements and drive change Translate business needs into practical, user-friendly Salesforce solutions Support data-driven decision-making through improved reporting and platform usage Drive continuous improvement and embed structured methodologies where appropriate You will act as the bridge between business stakeholders and technical teams, ensuring Salesforce evolves in line with strategic objectives. About You We are looking for someone with: Strong experience working with Salesforce in a Business Analyst, CRM Manager or Process Improvement capacity Proven ability to map and redesign end-to-end processes Experience engaging stakeholders across sales, operations and leadership Confidence driving adoption, change and best practice A structured approach to process improvement, ideally with exposure to Lean or similar methodologies Strong communication and influencing skills This role offers genuine ownership and visibility within a stable and growing organisation committed to long-term investment in technology. If you are looking for a position where you can influence how Salesforce supports the wider business, rather than simply maintain it, this could be worth exploring. For more info, get in touch with Ruben at Synergy  

An established UK organisation is seeking an experienced Head of IT to lead and evolve its technology function during a period of operational maturity and controlled change. Reporting directly to the Managing Director, this role has end-to-end responsibility for IT strategy, infrastructure, service delivery, security, and governance. The successful candidate will lead a multi-disciplinary internal IT function through senior specialists, while remaining technically engaged in architecture, resilience, and major incidents where required. This is a senior leadership role suited to someone who balances hands-on technical credibility with strong governance, people leadership, and commercial awareness. The Role You will be responsible for: Setting and delivering the IT strategy and roadmap aligned to business priorities Owning IT operations, infrastructure, and 24/7 service delivery Ensuring system resilience, cyber security, disaster recovery, and business continuity Leading IT governance, risk, compliance, and audit readiness Providing leadership and direction to senior technical specialists across infrastructure, development, testing, automation, and data Overseeing internal systems development, controlled change, and release management Owning data governance and management reporting (including BI and operational reporting) Managing the IT budget, forecasting, suppliers, and strategic partners Building a culture of service excellence, accountability, and continuous improvement About You You will bring: Proven experience as a Senior IT leader in a complex environment Strong background in IT operations, infrastructure, and service delivery Experience leading cyber security, resilience, and continuity programmes Solid Microsoft enterprise experience (M365, Azure, identity, security), with broader infrastructure exposure Experience leading and delivering through senior technical specialists Good working knowledge of ITIL and security or governance frameworks (e.g. Cyber Essentials Plus, ISO 27001) The confidence to operate hands-on in complex or high-impact situations when needed The ability to translate technical risk into clear, commercial language What’s On Offer A senior, influential role with direct access to executive leadership A stable but evolving technology environment with scope to make a tangible impact A balanced remit across operational excellence, improvement, and innovation For more information and a detailed job spec, please contact Ruben Davis at Synergy. 

Our client is looking for an AI Automation Engineer to help design and deliver practical, AI-driven automation across the business. This is a hands-on role focused on building workflows, integrations, and conversational solutions using modern AI and automation tooling. You will work closely with stakeholders to understand business needs, then design and implement solutions using platforms such as n8n, RPA tools, AI agents, and chatbots. Overall transformation strategy is led by the IT Director, with this role focused firmly on delivery. The role is primarily on-site, with some flexible working. The role You will be responsible for identifying opportunities where AI and automation can improve efficiency and user experience, then building solutions that are robust, scalable, and easy for the business to adopt. Key responsibilities include: Working with stakeholders to understand processes, data flows, and user requirements Designing and building automation workflows using RPA tools such as UiPath, Power Automate, Automation Anywhere, as well as web-based orchestration platforms such as n8n Developing AI-enabled solutions including chatbots, assistants, and AI agents for internal and customer-facing use cases Integrating AI services such as OpenAI, CrewAI, or similar into business workflows Connecting systems via APIs, webhooks, and event-driven automation Creating technical documentation and supporting user adoption of AI tools Ensuring solutions align with security, data governance, and responsible AI principles Monitoring, maintaining, and continuously improving live automations and AI solutions What our client is looking for Strong hands-on experience building AI-driven automations and workflows Experience working with orchestration tools such as n8n, Make, Zapier, or similar Experience analysing business processes and delivering automation using RPA tools Practical experience designing and deploying chatbots or AI assistants Confidence engaging with non-technical stakeholders and translating requirements into working solutions A pragmatic, delivery-focused mindset, prioritising real business outcomes over experimentation Skills and experience Hands-on experience with workflow automation platforms (n8n, Make, Zapier, etc.) Experience integrating large language models and AI services (OpenAI, Azure OpenAI, etc.) Experience with RPA tools such as UiPath, Automation Anywhere, or Power Automate Strong understanding of APIs, webhooks, and system integrations Experience working with structured and unstructured data Scripting experience using languages such as JavaScript or Python Understanding of data security, access control, and governance in AI-enabled systems Why apply This is an opportunity to work on meaningful AI and automation initiatives within a business that is actively investing in modern technology. You’ll have the chance to build real solutions, work closely with the business, and see your work adopted and used at scale.