IT Support Engineer

We’re excited to share an IT Support vacancy that would suit someone looking for their first job in IT, either from education, or another career path following some self-learning. The role is Norwich based, on-site, so you must be able to reliably commute daily. This is a 1st Line Support role where you’ll be the go-to person for IT support across a growing organisation with both office-based and remote users. It’s a hands-on role in a friendly, sociable team, offering you exposure to a broad range of technologies and the chance to develop into 2nd and 3rd Line support over time. What You’ll Be Doing Setting up and managing user accounts and access control across various systems Managing hardware, including new builds and fixes (PCs, Macs, printers) Some network management Providing 1st Line support to office-based and remote users Helping on key IT projects such as migrations, implementing automation and business processes What We’re Looking For No previous experience required – just a passion for IT and problem-solving! A friendly, customer-focused approach – you’ll be the first point of contact for IT queries A willingness to learn and develop technical skills An interest in hardware, software, and networking Why Join? Work with a growing company in a close-knit, supportive team A role that will grow with you, offering exposure to exciting IT projects and career development A sociable work environment with regular team events Exceptional staff benefits This is the perfect role if you want to kickstart your IT career in a company that values learning, collaboration, and growth. For more details, contact Ruben Davis at Synergy.  

We are seeking an experienced DevOps Engineer to join our client’s technology team during an exciting phase of infrastructure evolution. This is a hands-on role focused on automation, cloud provisioning, and system reliability within an Azure-based environment. Location: London - Kensington Work Pattern: Hybrid preferably with 2 days On-site and 3 Remote The Role As a DevOps Engineer, you will play a critical role in bridging development and operations, improving deployment efficiency, and ensuring system scalability. Key responsibilities include: Infrastructure & Cloud Automation – Managing and provisioning servers in an Azure environment using Terraform/Bicep. CI/CD Pipeline Management – Developing and maintaining GitLab Runner CI/CD pipelines to streamline software build and deployment. Containerisation & Orchestration – Supporting Docker environments, working with Kubernetes or Docker Swarm for scalable application deployment. Monitoring & Incident Response – Implementing server and software monitoring for systems such as Node.js, MongoDB, RabbitMQ, and SQL Server. Networking & Security – Supporting infrastructure networking, troubleshooting connectivity issues, and ensuring best practices in security. About You To succeed in this role, you will need: Strong experience with Windows/Linux/Unix administration and networking concepts. Hands-on experience managing Azure cloud infrastructure with Terraform or Bicep. Proficiency in CI/CD automation, Git version control, and GitLab Runner pipelines. Knowledge of containerisation technologies (Docker, Kubernetes, or Docker Swarm). Experience in server and application monitoring, with exposure to Node.js, RabbitMQ, MongoDB, and SQL Server. Excellent problem-solving skills, with the ability to diagnose and resolve infrastructure issues efficiently. You should be proactive, adaptable, and detail-oriented, with the ability to work both independently and collaboratively to improve system efficiency and reliability. Why Apply? Work in a cutting-edge DevOps environment with a strong focus on automation and cloud scalability and join a collaborative and forward-thinking team with opportunities for career growth and technical development. For more information and a detailed job spec, click apply or get in touch.

We are seeking an experienced IT Support Analyst to join our London-based client during an exciting period of technology transformation. This is a dynamic, hands-on role providing critical IT support across multiple locations. Location: London Work Pattern: On-site, five days a week Shifts: Between 7:30 AM – 6:00 PM (rotational shifts) The Role As an IT Support Engineer, you will play a crucial role in ensuring seamless IT operations by troubleshooting technical issues, maintaining systems, and providing support across various platforms. Key responsibilities include: Service Desk & Desktop Support – Managing ticketed queries, resolving software and hardware issues, and supporting business applications. Hardware & Device Management – Deploying and troubleshooting laptops, desktops, and mobile devices. CRM & SharePoint Support – Providing user support for Dynamics CRM, SharePoint, and in-house applications. Technical Environment – Working with Office 365, Windows Server, Active Directory, and Azure. About You To succeed in this role, you will need: Experience working in an IT Service Desk environment, including ticket prioritisation and escalation. Strong working knowledge of Office 365, Windows Server, Active Directory, and Azure. The ability to explain complex IT concepts to non-technical users. Hands-on experience with desktop and laptop hardware support. Experience providing CRM and SharePoint user support. You should be proactive, customer-focused, and adaptable, with the ability to troubleshoot issues effectively and contribute to the long-term resolution of recurring IT challenges. Supporting over 300 employees nationwide, this role requires someone who is confident, resourceful, and willing to take ownership of technical issues. Why Apply? This role offers: Exposure to a diverse and evolving IT environment. Opportunities to enhance your technical expertise. ?The chance to work in a collaborative team that values innovation and efficiency. Career progression opportunities as the company undergoes significant technology advancements. For more information or to apply, please get in touch.  

We’re looking for experienced IT Support professionals, to join our fast-growing client based in Colchester. The role is on site full time. Over the last 2 years the company has doubled in size and continues to grow, due to securing large household names as their clients, both in the UK, and Internationally. Working with the latest in cloud-based technology alongside a supportive and collaborative team, your career will have the opportunity to flourish. Also, as a Microsoft partner, funding is provided for Microsoft certifications, as well as many other fantastic benefits.   Key Responsibilities: Offer 1st and 2nd Line technical support via phone, email, or in-person on Windows and Mac equipment. Set up and configure hardware and software. Manage IT infrastructure, including servers, networks, and security. Collaborate with the helpdesk team to resolve technical issues. Assist in IT project implementation, such as system upgrades and migrations. Conduct system audits and maintain accurate documentation. Ensure compliance with IT security and data protection policies. Desired Skills: Previous Helpdesk/Support experience. Strong understanding of Office 365 and G Suite. Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal skills. Certifications such as CompTIA A+ or Microsoft are beneficial Join and have a meaningful impact on our clients' growth, and their client’s success. As an IT Support Technician, you'll have the opportunity to leverage your technical expertise to provide exceptional support and drive IT projects forward. If you’re looking to work in a collaborative and supportive environment that fosters professional growth and development, and you're passionate about technology and dedicated to delivering outstanding customer service, we invite you to apply and become a valued member of the team.